Verint and Five9 Strengthen their Partnership to Offer AI-powered Customer Experiences

Verint® and Five9 announced an expanded partnership through a new cloud-to-cloud platform integration designed to lead in the AI market. The blended Verint and Five9 platforms deliver a comprehensive range of tangible business outcomes to enterprises with complete cloud-to-cloud connectivity.

Jake Butterbaugh, Five9’s senior vice president of International Sales and Global Partners, expressed his thoughts about the collaboration. “With this strengthened partnership, we are simplifying the integration process for customers using the Five9 Intelligent CX Platform alongside Verint Cloud Solutions,” he noted. “We are dedicated to offering our customers the flexibility to choose the best technology solutions, supported by our exceptional professional services and support team. This native cloud-to-cloud integration, fully backed by Five9, showcases the strength and longevity of our partnership as we work together to elevate customer experience standards.”

John Bourne, senior vice president of Global Channels and Alliances at Verint, also shared his thoughts on the collaboration. “This new cloud-to-cloud connectivity builds on our long-standing partnership, enabling our customers to realize tangible AI business outcomes more easily than ever before.”

Also Read: Crescendo appoints Zack Urlocker as Chief Operating Officer

This enhanced partnership enriches the partner ecosystem for both Verint and Five9, providing customers with effortless access to cutting-edge cloud technologies. As a result, clients of both companies can have better control and flexibility when choosing and implementing customer experience automation solutions.