Verint Wins $4 Million Contract to Increase CX Automation for a Top Five U.S. Bank

Verint, The CX Automation Company™, announced that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.

Verint was awarded a multi-year contract for $4 million for multiple Verint Open Platform applications across 5,000 agents. The bank has 40,000 agents overall in their contact centers across multiple business units, and the awarded contract covers one-eighth of their workforce, with a fully negotiated option in the contract to expand. In addition, Verint and the bank are discussing potential deployment of several AI-powered bots which are not included in the existing contract scope.

“We are pleased to be selected by one of the top five U.S. banks to modernize their contact centers. We are uniquely positioned to help large brands increase CX automation at their own pace with our differentiated open platform,” says Verint’s Dan Bodner, chairman and chief executive officer. “We look forward to working with the bank to increase adoption across their workforce and expand the use of the Verint Platform with AI-powered bots to drive significant AI business outcomes.”

Also Read: Gorgias Raises $29M in New Funding to Lead the New Era of AI-Powered Customer Experience for…

Verint is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements.

SOURCE: Businesswire