Ada Announces Partnership with Dixa to Deliver AI-First Customer Service Experiences

Ada, the AI-native customer service automation company, announced a partnership with Dixa, the conversational customer service platform. Together, the two solutions will deliver seamless AI-powered automation across the entire customer journey.

“Our partnership with Dixa more closely connects humans and AI, and presents new opportunities for collaborative learning across the customer service journey,” said Mike Murchison, CEO and co-founder, Ada. “Ada’s AI Agent combined with Dixa’s unified agent platform, which was purpose-built for maximum agent efficiency, are improving agents’ jobs and helping them do a better job for their customers as well.”

The effortless integration of Ada’s AI Agent with Dixa’s unified agent workspace marks a significant leap in enhancing the efficiency of customer service teams. This collaboration better leverages existing support content, streamlines operations and empowers teams to effortlessly handle a higher volume of inquiries and focus on high-value tasks, ultimately delivering a superior customer experience.

“Integrating Ada with Dixa’s entire product line will allow companies to drive continuous improvement across the full customer service journey,” said Mike Gozzo, Chief Product and Technology Officer, Ada. “Learning from automated conversations with customers, the AI Agent generates insight bi-directionally for companies to improve both their knowledge base content as well as their agent productivity.”

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“We are thrilled to welcome Ada as our AI Agent partner,” said Mads Fosselius, CEO and co-founder, Dixa. “Our new integrations will provide significant value to our shared and future customers, enabling them to further leverage their existing knowledge base to deliver fast and consistent responses across all customer channels. This collaboration between Dixa and Ada’s AI Agent not only enhances agents’ efficiency but also elevates their ability to provide a seamless customer experience.”

Together, Ada and Dixa empower customer service teams to deliver superior results with capabilities that include:

• Rapid Onboarding. Instantly onboard the Ada AI Agent to the Dixa Knowledge Base. The AI Agent uses Ada’s Reasoning Engine™ to problem-solve complex issues and provide instant resolutions to customers.
• Continuous Improvement. Analyze and coach your AI Agent’s performance through AI-powered reporting, content recommendations and guidance capabilities.
• Elevate Agents. Ada’s AI Agent can seamlessly handoff to a specialized agent through email, messaging or a callback request within Dixa’s platform. Improved routing and context generated by the AI Agent paired with Dixa’s powerful suite of tools better equips agents to deliver premium customer service for complex customer needs.

Dott, a European micro mobility leader and mutual customer of Ada and Dixa, has already been reaping the benefits of this powerful alliance.

SOURCE: PRNewswire