Verint Customers Recognized for Excellence in Customer and Employee Engagement at the 2023 Verint EMEA Innovate Awards

Verint, The Customer Engagement Company, celebrated its customers at the 10th annual Verint EMEA Innovate Awards held in the Netherlands and London on Nov. 16 and Nov. 23 respectively.

“Congratulations to these customers who have demonstrated excellence in driving CX automation through innovation and talent”

With winners from a variety of sectors and organizations, the one thing they all had in common was a shared passion for customer success and customer experience (CX) automation. Twenty-eight organizations were recognized across eight categories for excellence in customer experience, employee engagement, and digital-first innovation.

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The winners in each category are:

• Excellence in Workforce Engagement: 5CA (Silver), Confidential Customer (Silver), Direct Line Group (Gold), Florius (Platinum).
• Innovating with AI & Analytics: APG (Silver), BNP Poland (Gold), Homeserve (Platinum).
• Driving Digital-First Engagement: Cygnific (Silver), Confidential Company (Silver), Halfords (Gold), Equiniti (Platinum).
• Elevating Experience Management: ABSA (Silver), NielsenIQ (Gold), OTTO GmbH (Platinum).
• Excellence in Back Office: NHSBSA Student Services (Silver), Vitality (Gold), NHSBSA HR Shared Services (Platinum).
• Customer Engagement Champion: Tesco Retail (Silver), AXA UK (Gold), Tryg (Platinum).
• Better Together: DHL Express (Silver), Saudi Telecom Company (Silver), Bumble (Gold), Confidential Customer (Platinum).
• Engaged Customer of the Year: Tesco Bank (Silver), Sophos (Gold), Florius (Platinum).

“Congratulations to these customers who have demonstrated excellence in driving CX automation through innovation and talent,” says Verint’s Nick Nonini, managing director, EMEA. “This year’s entries were truly exceptional, including some compelling use cases of Verint’s Open CCaaS Platform making it a challenge for our judges to select the winners. Thanks to all who participated and cheers to all the winners.”

SOURCE: Businesswire