Wunderkind Launches AI Experiences to Redefine Customer Engagement with Real-Time, Agentic Messaging

Wunderkind, a leading AI decisioning platform specializing in identity resolution and cross-channel personalization, announced the debut of Wunderkind AI Experiences – a next-generation portfolio designed to deliver personalized, agentic messaging at scale.

As brands face increasing pressure to drive measurable revenue and deepen customer relationships, Wunderkind AI Experiences provides a smarter alternative to rule-based marketing tools. Powered by real-time behavioral data, advanced identity resolution, and agentic decisioning, the solution determines the optimal channel, timing, and message for each customer across email and SMS. By leveraging affinity modeling, it delivers tailored product recommendations that fuel higher conversions and stronger engagement.

“Marketers are tired of building decision trees only to watch them underperform,” said Richard Jones, CRO at Wunderkind. “AI Experiences flips the script. It learns and adapts in real time, continuously optimizing message timing, sequencing, and product recommendations to drive performance without requiring hands-on orchestration. This is lifecycle marketing without the heavy lifting.”

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Unlike traditional marketing journeys, AI Experiences adapts dynamically to individual customer intent. Whether re-engaging cart abandoners or suggesting the next-best purchase, the platform continuously refines campaigns to maximize impact—boosting engagement, revenue, and loyalty with minimal manual effort.

Key Benefits of Wunderkind AI Experiences:

• Smarter Targeting – Leverage first-party data and behavioral signals to identify and reach high-intent shoppers with precision.
• Dynamic Sequencing – Automatically select the next-best action and delivery moment, ensuring optimal engagement and efficiency.
• Cross-Channel Optimization – Seamlessly coordinate outreach across email and SMS in a unified, adaptive journey.
• Effortless Execution – Eliminate complex workflows with plug-and-play strategies designed to perform from day one.

“We’re excited to be beta testing Wunderkind’s AI Abandonment capabilities at SMCP,” said Erin Pepe, VP of Digital and Customer Experience at SMCP. “It will take the guesswork out of when and how to reach shoppers-optimizing both the timing and the channel automatically—driving more clicks and conversions than classic journeys.”