LocaliQ Launches Conversational Voice AI to Revolutionize Lead Engagement

LocaliQ, the Digital Marketing Solutions (DMS) arm of Gannett Co., Inc., has introduced its newest innovation—an advanced AI-powered Voice Agent—now available within the Dash™ by LocaliQ platform. Designed to streamline lead engagement and customer acquisition, this new voice capability enhances Dash’s existing AI SMS functionality, offering businesses a true omnichannel approach to customer communication.

Dash by LocaliQ is a next-generation prospect and lead management solution that helps businesses attract, engage, and convert customers through intelligent, automated conversations. With the addition of the Voice AI Agent, the platform enables real-time, lifelike voice interactions that drive measurable business outcomes.

“AI-driven customer engagement is one of the fastest-growing frontiers in marketing,” said Bill Scanlon, General Manager of LocaliQ. “Every unanswered phone call represents not just lost revenue, but a missed relationship. By extending Dash from SMS to voice, we’re giving businesses—from single-location shops to national brands— a straightforward way to turn every call into a live conversation that becomes a qualified lead, leading to scalable revenue growth.”

The AI Voice Agent leverages cutting-edge natural language processing (NLP) to simulate live conversations—qualifying leads, handling questions, and addressing objections in real time. By replicating the tone, timing, and intelligence of a skilled representative, it keeps prospects moving forward in the buying journey.

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Designed for 24/7 availability, Dash ensures no lead goes unanswered—even after hours. LocaliQ’s recent customer data reveals that 1 in 4 inbound calls are missed, a costly gap for businesses. The Voice Agent fills this gap by instantly engaging with prospects, nurturing their interest, and converting leads, all without the need for live staff on hand.

“Businesses miss one in four inbound calls, creating an invisible tax on growth,” said Alex Hunsucker, Chief Product Officer at LocaliQ. “Dash’s AI Voice Agent applies best-in-class conversational intelligence to reclaim those moments—listening the instant a call comes in, understanding intent in milliseconds, and guiding customers from curiosity to commitment without friction. We combine smart AI that understands what callers say with instant call insights, giving businesses a reliable 24/7 assistant that turns missed calls into new customers and real sales.”

Dash by LocaliQ is available in scalable plans suitable for businesses of all sizes—from small local operations to nationwide franchises. With integrated AI agents across SMS and voice channels, businesses can effortlessly prioritize high-intent leads, reduce manual intervention, and accelerate sales cycles.

Key Features of Dash AI Voice Agent:

• Omnichannel AI engagement: Real-time voice and SMS conversations that run 24/7
• Lead triage automation: Instantly qualify, respond to, and route leads that would otherwise be lost
• AI-powered insights: Real-time analysis and automated call summaries reduce review time by up to 90%
• Centralized control: Unified dashboards for streamlined lead tracking across locations

Dash has already earned recognition with the 2025 Business Intelligence Group (BIG) Innovation Award and the AI Excellence Award, highlighting its impact on real-world business outcomes.

“These awards validate our mission to build solutions that don’t just collect leads—they close them,” said George Schoenstein, Chief Marketing Officer at LocaliQ. “The Dash AI Voice Agent is more than a feature release; it’s a glimpse of where customer engagement is headed—always on, truly conversational, and powered by intelligence that learns with every interaction. By converging intent data, natural language understanding, and real‑time analytics, we’re empowering businesses of every size to create friction‑free buying journeys at the exact moment customers are ready to act. That’s the future we’re building toward, and today’s launch moves us one giant step closer.”