How Are the Novel AI Chatbots Redefining Customer Service in 2023? Alisha Patil Mar 31, 2022 If you've ever wondered how customer service is evolving in the digital age, you're in for a treat. In 2023, we're witnessing a…
99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer… PR Newswire Mar 31, 2022 Clickatell's new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet…
Alorica Has Been Named a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO for… Business Wire Mar 31, 2022 Digital CX Leader Recognized for Completeness of Vision and Ability to Execute Alorica Inc., a trusted global leader in digital…
Glia Teams with Twilio to Address the Rapidly Growing Need for Digital Customer Service in Financial… PR Newswire Mar 31, 2022 Enhances SMS solutions for banks, credit unions, insurers, and lenders Glia, the leading provider of Digital Customer Service…
Racing to Resolve the ‘Engagement Capacity Gap,’ Organizations Lean into Customer Service Technology… Business Wire Mar 22, 2022 Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List…
Sitel Group® Wins Silver Award for People-Centric Response to COVID-19 in 2022 Stevie® Awards for… Business Wire Mar 22, 2022 Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been…
Offerpad Earns 2022 Stevie® Awards for Sales & Customer Service Business Wire Mar 21, 2022 The company wins gold, silver, and bronze awards for unprecedented growth and excellence in customer experience Offerpad, a…
IDX Awarded Silver Stevie® Award in 2022 Stevie Awards for Sales and Customer Service PR Newswire Mar 16, 2022 IDX's Customer Service Team distinguished as front-line customer service team of the year IDX, a leading privacy platform and…
UiPath Honored for Delivering World-Class Customer Service PR Newswire Mar 16, 2022 First pure-play automation vendor to receive the Customer Relationship Management Institute’s prestigious NorthFace ScoreBoard…
Solvemate Enhances Customer Service Platform with Multilingual Management Business Wire Mar 16, 2022 Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its…