Movate and Krisp Partner to Embed AI Voice Intelligence Across Global CX Operations

Movate has partnered strategically with Krisp, a prominent real-time voice AI solutions company, to improve the delivery of enterprise customer experience (CX) using the integration of real-time AI voice solutions directly into the global contact centre operations. This partnership further enhances the AI-powered customer experience solutions of Movate by integrating Krisp’s real-time AI Accent Conversion, voice translation, and noise cancellation solutions to help businesses scale voice support operations more cost-effectively across different regions.

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Krisp’s secure, on-device models-which operate on more than 200 million devices and process tens of billions of minutes of voice interactions monthly-help reduce cognitive load for agents, remove accent barriers in hiring and expand talent pools, boosting both customer comprehension and inclusive global hiring. The combined solution accelerates agent proficiency, shortens resolution times and enhances interaction quality, as evidenced by a global retail client’s transition of voice operations from the Philippines to India with 2.5X faster onboarding, 87 % CSAT and nearly 30 % lower cost. The partnership reflects a broader trend toward AI-augmented voice CX that makes global contact centre delivery more efficient, scalable and future-ready for enterprise brands.

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