Observe.AI Unveils VoiceAI Agents to Transform Contact Center Operations
Observe.AI has launched VoiceAI agents, designed to automate a wide range of customer interactions within contact centers, from addressing FAQs to managing complex, multi-turn conversations. This addition positions Observe.AI as the sole platform offering a comprehensive suite that includes enterprise-grade VoiceAI agents, Real-time Agent Assist, AutoQA, agent coaching, and business insights, thereby enhancing the entire customer journey. Unlike traditional systems that often lead to customer frustration, these AI agents deliver human-like, empathetic interactions with capabilities such as multi-intent understanding and critical thinking.
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Enterprises can deploy these agents within a week, leveraging existing customer interactions for rapid training and integration with over 200 out-of-the-box connectors to systems of record. Built on a secure architecture compliant with standards like GDPR and HIPAA, VoiceAI agents ensure trusted and refined customer engagements. Emmanual Noyola, Director of Patient Services for Affordable Care, noted, “Beth, our VoiceAI agent, handles multiple intents with a 95% containment rate so our customer care team can focus on more complex cases.”
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