Talkdesk Appoints William Welch as President and Chief Operating Officer
Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, announced the appointment of William (Bill)…
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cloud contact center
NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center…
NICE was announced as a leader in growth performance and commitment to innovation in Frost & Sullivan’s Frost Radar North…
Cresta Wins Five9 VoiceStream Innovation Partner of the Year Award
Cresta, the leader in real-time intelligence for the contact center, has been named VoiceStream Innovation Partner of the Year by…
NICE Applauded by Frost & Sullivan for Improving the Contact Center and Customer Experience…
Frost & Sullivan recently researched the Asia-Pacific cloud contact center services industry and, based on its analysis,…
Aceyus and Five9 Expand Partnership to Help Contact Centers Improve Productivity and Customer and…
Aceyus, a global leader in customer experience, reporting, and analytics, is excited to announce an expanded partnership with…
DialMyApp™ And Thrio Announce Digital Transformation Partnership
Collaboration Enables Unified Mobile and Omnichannel CX
DialMyApp, a leader in the Digital Transformation space, announced its…
8×8 XCaaS Achieves Another Industry First; Now Delivers Integrated Cloud Contact Center
Now Available in Indonesia and Thailand; Offers Highest Quality of Service and Reliability for Employees and Contact Center Agents…
UJET Launches CX Intercloud, the Contact Center Industry’s First Cloud to Cloud Failover Solution
Simultaneous Configuration Across AWS and GCP Ensures 100% Uptime and Availability for Customer Service and Sales Operations…
UJET Launches Highly Flexible Options for Small and Medium Contact Centers
CCaaS Innovator Introduces Online Purchasing, Pay-as-you-go Pricing, Bring-your-own-carrier, and $39 SMB Promotion
UJET Inc.,…