RedRoute Raises $6.5 Million in Seed Funding
The company will use the funds to expand leadership in the emerging $300 billion customer service automation space
RedRoute, a…
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contact center
Jackson Ranks Highest in Industry for Customer Service; Named “Contact Center of the Year” Finalist…
Jackson also earns Call Center World Class First Call Resolution Certification and World Class Employee Experience awards…
Innovaccer Patient Relationship Management Recognized by KLAS as a Leading CRM Solution
Innovaccer receives a high score for its innovative patient engagement technology in the Performance Insights report published by…
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt…
Alvaria provides exceptional and cost-effective outbound campaign management tools that substantially enhance customer experience…
Carbyne and Rio Grande Council of Governments Texas, Launch Industry-First Cloud-Native i3 911…
On the fifty fourth anniversary of 911, history was once again made with the Nation's first deployment of an i3 ESInet…
NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
Capturing and analyzing 100% of customer calls, Siam Commercial Bank sees 27% increase in customer satisfaction scores and…
Comm100 Announces Key Partnership with OutPLEX to Drive Digital CX Excellence
Comm100, an award-winning global provider of digital CX that optimizes human and artificial intelligence (AI) across channels from…
Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report
Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite,…
Harry’s Selects Playvox for Contact Center Forecasting and Scheduling
Playvox Workforce Management wins a multi-year contract for world-class agent forecasting, scheduling, and reporting
Playvox,…