How AI Chatbots Automate Customer Journey Touchpoints
Companies must meet skyrocketing customer expectations in today's fast-paced, digital-first world. Customers demand instant…
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customer support
Kibo Introduces Agentic Commerce: AI-Powered, Instant-Deploy Shopping and Business Optimization
Kibo Commerce, a market leader in composable commerce solutions, announced the launch of Kibo Agentic Commerce, an AI-powered…
Implicit Unveils AI Platform to Transform Product Expertise
Implicit, a pioneering AI technology company, has officially launched its cutting-edge AI platform designed to redefine customer…
SupportLogic Launches Cognitive AI Cloud for Enterprise AI Agents
SupportLogic, the world’s first AI-native support experience (SX) platform, announced the launch of SupportLogic Cognitive AI…
Help Scout Launches Availability in AWS Marketplace
Help Scout, the customer support platform for growing businesses, announced that its platform is now available in AWS Marketplace,…
TransPerfect Expands Global Contact Center and BPO Services with Acquisition of H2A
TransPerfect, the world’s leading provider of language services and AI-driven solutions, has announced its acquisition of H2A, a…
AI in Customer Experience: The All-pervasive Impact of AI
Artificial Intelligence (AI) has become a cornerstone of modern business strategies, changing how companies interact with their…
RapidScale Expands Offerings with New Contact Center as a Service (CCaaS)
RapidScale, a Cox Business company, proudly announces the launch of its new Contact Center as a Service (CCaaS) solution, fueled…
SmartBug Media® Announces Senior Living CRM Powered by HubSpot
SmartBug Media® HubSpot's most decorated Elite partner in the world and the digital agency of choice for organizations looking to…
Zendesk unveils enhanced voice with AI embedded throughout the entire call journey
Zendesk announced a new fully-featured voice solution that can deliver unified and elevated customer support at every step of the…