customer support

New Emplifi Study Reveals Striking Generational Differences in Everything from Platform Usage to Shopping Expectations Emplifi,…

New self-service interface to Acquia Customer Data Platform (CDP) makes it easier for organizations to process “Right to Erasure”…

Survey findings from Mitto reveal SMS and quality support are key to creating positive customer experiences in banking Mitto, a…

Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty A majority of…

SearchUnify, a recognized unified cognitive platform, announced the general availability of its latest release – Colubridae '22 –…

The global provider is recognized for its strong overall performance in the CX outsourcing services industry Sitel Group®, one…

Service Pro by MSI Data is pleased to announce the appointment of Milton Hwang as the Head of Customer Experience. With nearly 30…

Hyper-personalization is the first step to delivering an outstanding customer experience (CX). Clients today expect brands to have…

On the strength of its unique Voice Marketing Platform, Instreamatic is honored for exceptional innovation and commitment to…

Why Targeted Advertising Works? An effective marketer understands how to target their digital efforts with appropriate targeted…