Wolters Kluwer CCH® Tagetik Named as an Overall Leader in Customer Experience and Vendor Credibility…
CCH Tagetik receives perfect customer scores for "Recommend" and "Best in Class" for product scalability and third-party…
Browsing Tag
customer support
70% of Gen Z Believe They Currently Do Not Receive Excellent CX on Social Media When Making a…
New Emplifi Study Reveals Striking Generational Differences in Everything from Platform Usage to Shopping Expectations
Emplifi,…
Acquia Adds Data Subject Deletion Request Features to Acquia CDP
New self-service interface to Acquia Customer Data Platform (CDP) makes it easier for organizations to process “Right to Erasure”…
One-third of consumers would rather visit the dentist than converse with their bank after a negative…
Survey findings from Mitto reveal SMS and quality support are key to creating positive customer experiences in banking
Mitto, a…
New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention
Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty
A majority of…
SearchUnify Announces Colubridae ’22 to Double Down on Relevant Digital Experiences
SearchUnify, a recognized unified cognitive platform, announced the general availability of its latest release – Colubridae '22 –…
Sitel Group® Earns Frost & Sullivan’s 2022 Latin American Competitive Strategy Leader Award
The global provider is recognized for its strong overall performance in the CX outsourcing services industry
Sitel Group®, one…
MSI Data announces Milton Hwang as Head of Customer Experience
Service Pro by MSI Data is pleased to announce the appointment of Milton Hwang as the Head of Customer Experience. With nearly 30…
How Customer Data Platform (CDP) Is Driving Business Growth In 2024
Hyper-personalization is the first step to delivering an outstanding customer experience (CX). Clients today expect brands to have…
Instreamatic Wins 2022 CUSTOMER Magazine Voice Technology Excellence Award
On the strength of its unique Voice Marketing Platform, Instreamatic is honored for exceptional innovation and commitment to…