USAN and Zendesk Announce Strategic Partnership to Accelerate Cloud Contact Center Transformation with Amazon Connect

USAN, a leading Amazon Connect delivery partner and contact center solutions provider, announced a strategic partnership with Zendesk, a pioneer in Agentic AI-powered service trusted by about 100,000 customers worldwide. Together, this partnership supports businesses migrating to cloud-based contact centers with tailored, professional services-led implementations.

USAN leverages their deep expertise in AWS and Amazon Connect environments to design and deploy Zendesk Contact Center for CCaaS. With an emphasis on comprehensive professional services and over 30 years’ experience in the contact center, USAN enables seamless cloud transformations.

“This partnership brings together Zendesk’s innovation in AI-powered service with USAN’s decades of expertise creating and implementing contact center solutions at scale,” said Paul Soligon, Chief Growth Officer at USAN. “By combining our strengths, we help organizations move faster, scale smarter, and deliver the kind of customer experiences that set them apart in today’s competitive market.”

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Key benefits of the partnership include:

• Consultative Delivery Approach: USAN leads end-to-end engagement and tailors Zendesk solutions to the needs of each client.
• AWS-Aligned Solutions: The partnership leverages USAN’s strong AWS expertise and partnership to optimize contact center deployments on Amazon Connect.
• Ultimate Scalability: The collaboration targets organizations seeking scalable, flexible cloud contact center solutions with expert guidance through migration and modernization.

“Partnering with USAN enables us to deliver Zendesk Contact Center to businesses ready to transition to the cloud,” said Carrie Francey, Senior Vice President of Partner Sales at Zendesk. “Their AWS expertise and professional services capability will ensure our joint customers experience smooth implementations and optimized service operations.”

SOURCE: PRWeb