Sprinklr Enters Contact Center as a Service Market to Unify Customer Care with New Voice Offering
Helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an…
Browsing Category
Customer Experience
ServiceNow Creates Center of Excellence for Accessibility, Advances Commitment to Inclusive and…
Apple and Nike veteran Eamon McErlean joins ServiceNow to lead product accessibility design and innovation
ServiceNow, the…
Increasing Citizen Engagement Through Digital Platforms and Improving Customer Experiences Tabbed as…
TransUnion report identifies key behavioral changes and new opportunities as millions of Americans go online for critical…
Boost.ai Unveils Top Conversational AI Trends in 2022
Leading Customer Experience AI Provider Highlights Top 10 Chatbot Trends, Alongside Predictions for 2023 and Beyond
Boost.ai, a…
Actifai Expands Its System-Wide Deployment of AI Customer Experience Platform in Canada
Actifai, an AI software-as-a-service provider for cable and telecom companies, has expanded its partnership with Cogeco Connexion,…
Annex Cloud’s Next-gen Loyalty Solution Now Available on commercetools Marketplace
Brands can deliver personalized, omnichannel customer experiences at scale
Annex Cloud, a global enterprise…
RumbleOn and NADA/J.D. Power Announce a New Marketing and Referral Agreement
RumbleOn and J.D. Power establish mutually beneficial business relationship
RumbleOn to provide the only Powersports CashOffer…
Braze Unveils Results of Second Annual Customer Engagement Review
94% of brands rated their customer engagement practices as excellent or good
Braze, the comprehensive customer engagement…
Advisor360° Deepens Customer Success and Operations with Expanded Senior Team
Brian Gruttadauria joins as Vice President of Operations & Quality
Advisor360°, a Software-as-a-Service (SaaS) provider of…
Mastercard to Add to Services Momentum with Acquisition of Dynamic Yield, McDonald’s Cutting-Edge…
McDonald's Will Continue to Scale and Integrate the Technology to Further Enhance Customer Experience Complementary Offering…