Customer Experience

ArmorPoint's Corey Ayers named Sales Director of the Year in the 2022 Stevie Awards ArmorPoint's Corey Ayers was presented with a…

Online retail has one key advantage — customer experience. The idea of checkout-free shopping in venues crystalized as Amazon Go,…

Report finds that customer experience is a top investment area for 78 percent of executives Seventy six percent of executives…

Trusted third-party site for workplace culture and compensation recognizes Talkdesk for high employee ratings across 16 different…

New PRO package lets companies automate channel management to incorporate unique business use cases out-of-the-box Nearly every…

Younger generations’ expectations for brands reveal growing opportunity for AI and automation in customer service The…

Pandemic-born struggles increase demand for alternative customer service models Seventy-two per cent of customer service managers…

HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative…

Clickatell's new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet…

Anodot's autonomous monitoring capabilities will help Altice optimize its network and content platforms for industry-leading…