iQor Expands to South America With Highly Anticipated New Contact Center to Meet Increased Demand…
Colombia Location Offers Highly Skilled Bilingual Customer Support Workforce
iQor, a managed services provider of customer…
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Customer Experience
Glia Teams with Twilio to Address the Rapidly Growing Need for Digital Customer Service in Financial…
Enhances SMS solutions for banks, credit unions, insurers, and lenders
Glia, the leading provider of Digital Customer Service…
3radical’s 2022 Consumer Survey Report Uncovers Attitudes About Data Collection Practices and…
The annual report shares insights from shoppers to help brands improve customer experiences in 2022
3radical, the leader in…
Firework Welcomes Matthew Lynch as New Global Head of Industry, Direct-to-Consumer
Ex-Albertsons exec and architect of Amazon.com's video game business to fuel Firework's mission of video-driven digital…
Hikma Ventures Invests in Tact.ai, an AI-Powered Customer Engagement Platform for Life Sciences…
Hikma Pharmaceuticals PLC (Hikma), the multinational pharmaceutical company, announces that its venture capital arm, Hikma…
SupportLogic To Host The First Industry Conference Dedicated To Support Experience For Support and…
SX Live will include speakers from Meta, Microsoft, Salesforce, SAP, ServiceNow, Workday, Zendesk and more
SupportLogic,…
Vonage Receives 5-Star Rating in 2022 CRN® Partner Program Guide for Third Consecutive Year
Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, has achieved the…
Celonis Announces Acquisition of Process Analytics Factory (PAF) to Enable Execution Management…
PAFnow Capabilities to Debut in Celonis Experiences at the Celonis World Tour 2022
Celonis, the global leader in execution…
Glimpse Secures $6.2M to Establish Immersive Experiential Retail Channel for Direct-to-Consumer…
Funding will support company’s continued growth in providing a unique touch-and-feel experience to drive brand awareness and…
Marco’s Pizza® Tests Automated Voice-to-Text Ordering Using Conversational AI
Speech-enabled Application Delivers Remarkable Accuracy Plus Human-like Interactions with Guests
Marco's Pizza, one of the…