CORRECTING and REPLACING Qumu Wins Fourth Consecutive Stevie® Award in 2022 for Customer Service

By PR Newswire On May 3, 2022

Once again recognized for superior customer service by American Business Awards®

Qumu, the leading provider of best-in-class video technology for the enterprise, has been named the 2022 Silver Stevie® Award winner as Customer Service Department of the Year in North America. This year marks the fourth consecutive Stevie Award for the Qumu Customer Success team. The Stevie Award is a highly competitive and internationally-recognized honor. Past winners have included Google, Optum Health, Zappos.com, Wyndham Resorts and Aflac.

In addition to direct feedback from 25 Qumu customers including nearly 20 from the Global 2000, the Qumu Customer Success team was evaluated on metrics related to Ticket Reply Times, Total Handling Times, One-Touch Resolutions, Overall Customer Satisfaction, Customer Retention, and Willingness to Recommend. Information for the award submission was collected from Qumu customers and internal Qumu ticketing systems, as well as from independent analysts who cover the Enterprise Video space.

“Despite the toughest business conditions in memory over the past few years, the Qumu Customer Support team continues to demonstrate our commitment to our vision, mission and values…and to our customers. This award would not be possible without the strong partnership of so many of Qumu’s excellent customers. Those customers’ service improvement suggestions and ideas are something we act upon with lightning speed time and time again. And just as our corporate values state, we take pride in putting a laser focus on customer satisfaction and success,” said Scott Gilbert, VP, Global Support.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic. New categories this year honor excellence in thought leadership in customer service and sales.

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on June 13.”

In acceptance of the 2022 Stevie Award for Customer Service, the Qumu Customer Success Team will be honored at an awards banquet on Monday, June 13 this year at the Marriott Marquis Hotel in New York.