ArenaCX Launches CXHub, An Outsourcing Program In Partnership With Broadvoice

During Nashville’s Customer Contact Week, ArenaCX announced the launch of CXHub, a new outsourcing and staff augmentation program in partnership with Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS).

Powered by the ArenaCX BPO marketplace platform — one of the world’s largest talent pools for outsourced business services — CXHub is designed to provide the CCaaS and CX industries with convenient access to a marketplace of nearly 200 pre-vetted BPO providers to quickly and affordably meet their CCaaS and other business outsourcing needs, including streamlining operations, improving daily workflows, and scaling for seasonality.

CXHub helps businesses address labor needs caused by seasonality, emergencies, changes in call volume, staff shortages, skills gaps, and more by finding best-fit outsourcing in various industries, locations, capacities, functions, and languages. Even after helping businesses find their best-fit partner, CXHub facilitates every process step, including needs analysis, requests for proposals (RFPs), contracts, onboarding, and more.

All outsourcing partners are curated and approved for the CXHub ecosystem and available to customers of all CCaaS systems to ensure customers can confidently outsource, knowing they’re getting superior service from CXHub experts at competitive pricing and fair terms. Spanning an extensive spectrum of staff augmentation needs, CXHub is the ultimate resource to help businesses find the perfect BPO partner fit for their labor and outsourcing requirements.

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“95% of Fortune 500 companies leverage outsourcing, and for good reason,” says Alan Pendleton, CEO of ArenaCX. “CXHub makes enterprise-quality outsourcing available to companies of all sizes, right on the CXHub ecosystem, bringing them the cost savings, performance improvements, and industry best practices needed to remain competitive in today’s economy and CX-sensitive culture.”

With just a few clicks, customers can add CXHub as a labor add-on to any CCaaS software purchase — and then their optimized outsourcing journey begins.

Here are a few of the advantages of CXHub:

• Increased revenue: Bringing in best-fit, top-quality BPO partners yields more satisfied customers (and increased sales).
  
  
• Enhance customer experience: Having more agents to handle calls, customer interactions, and backlogs means customers receive faster, more personalized support.
  
  
• Low costs: CXHub encourages healthy competition, as BPO partners in the marketplace want to keep costs low to win and keep business.
  
  
• Improved operational flexibility: Staff augmentation and outsourcing allow users to leverage seasonality, new product launches, skills gaps, and changes in call volume.

SOURCE: PRWeb