Talkdesk Strengthens Artificial Intelligence Portfolio with Abilities that Offer Hyper-personalized, Modern Customer Experience

Talkdesk is taking a leap forward in making customer interactions more personal and efficient with the launch of its latest innovations: Talkdesk AI Rewriter and Talkdesk AI Translator. These new tools are designed to help businesses provide a more tailored and effective customer experience, ultimately driving greater loyalty and revenue.

Imagine being able to instantly adjust your tone to fit the mood of the person you’re talking to—whether that’s professional, friendly, or empathetic. That’s exactly what Talkdesk AI Rewriter offers. With just one click, agents can rewrite their messages to better align with a customer’s sentiment. This not only improves the quality of communication but also helps reduce the average time spent on each customer interaction. Plus, it ensures that all messages follow company guidelines, which is especially useful for new agents or those needing a little extra guidance.

But that’s not all. Talkdesk AI Translator takes language barriers out of the equation by automatically translating text in real time. Whether a customer sends a message in French or Spanish, agents can reply in their preferred language, making interactions smoother and more natural. For companies eyeing expansion into new markets or those operating in regions with high labor costs, this feature makes it easier to engage with a global audience without requiring agents to be multilingual.

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Both Talkdesk AI Rewriter and Translator are part of Talkdesk Copilot™, an AI-powered assistant integrated into the Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™. Copilot helps agents resolve customer queries faster by summarizing conversations and suggesting actions, which helps reduce handling times and improve accuracy. For instance, JK Moving Services has already seen a 30% reduction in average handling times thanks to these advancements.

Tiago Paiva, CEO and founder of Talkdesk emphasizes the importance of authentic and adaptable customer interactions. “Customer experience isn’t one-size-fits-all. With Talkdesk AI Rewriter and Talkdesk AI Translator, we’re empowering businesses to forge deeper connections with their customers and turn their contact centers into profit centers through enhanced service and efficiency.”

Founded in 2011, Talkdesk continues to lead with innovation in the cloud contact center space, offering solutions that span from customer self-service and omnichannel engagement to workforce management and customer analytics. With the introduction of these new tools, Talkdesk is set to further revolutionize how businesses interact with their customers, making every conversation more meaningful and efficient.