Liveops Launches LiveNexus to Accelerate Enterprise CX Modernization with AI and Human Orchestration
Liveops has introduced LiveNexus, a new AI and human orchestration platform engineered to help enterprises modernize customer experience (CX) operations with speed, accountability, and reduced risk, moving beyond traditional AI pilots into production-ready solutions that balance quality, compliance, and customer trust. By unifying best-in-class AI capabilities with Liveops’ distributed network of over 20,000 experienced agents and nearly 30 years of real customer interaction data, LiveNexus provides an operating model that supports strategy, testing, and scaled execution within one framework.
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Developed for CX professionals who feel the heat of having to show concrete AI-related progress, this solution allows an evaluation of challenges to be undertaken in small-scale test settings within actual conversations, understanding the outcome in terms of customers and agents, and then successfully replicating the cases that can be supported by AI, such as AI-augmented agents, intelligent self-service, and automated quality evaluation. Addressing this can be achieved by having an appropriate, predictable process by which human insights can be successfully combined with AI outlook, and this very purpose of avoiding common AI mistakes could be accomplished by LiveNexus by successfully translating AI ideas from buzz to boost.
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