Customer service refers to the support and advice offered by a company to its customers before and after they purchase or use a…

On November 12, 2024, Dialpad launched Dialpad Support, a next-generation AI-powered contact center solution designed to enhance…

On October 30, 2024, Kustomer, a leader in AI-powered customer service, announced the launch of the industry’s first fully…

At GITEX Global, Transcom, a global customer service provider, joined forces with Avaya, a leader in enterprise customer…

Oracle announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help…

Sprout Social, a leading provider of social media management software, has rolled out a range of new features and AI-driven…

Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes…

MetTel, a digital transformation, communications leader and four-time Gartner Magic Quadrant leader, has won a Stevie® Award in…

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is…

LivePerson, the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave™:…