Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024 News Desk May 9, 2024 Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold…
Teleperformance Applauded by Frost & Sullivan for Delivering Competitive Customer Service and… News Desk May 7, 2024 Frost & Sullivan recently researched the customer experience (CX) outsourcing services industry and, based on its analysis…
Brightcove integrates new AWS-powered generative AI solution to enhance award-winning customer… News Desk May 3, 2024 Brightcove, the world's most trusted streaming technology company, is launching a new generative AI assistant for Amazon Web…
TCN Wins Two Bronze Stevie Awards In 2024 Stevie Awards For Sales and Customer Service News Desk May 2, 2024 TCN, a leading provider of cloud-based call center technology, is proud to announce that it has been honored with two Bronze…
Parloa Raises $66 Million to Scale and Expand AI-Powered Customer Service Platform News Desk Apr 30, 2024 Parloa was founded in 2018 by Malte Kosub and Stefan Oswald in Berlin, Germany to harness the power of AI to revolutionize…
Sales Focus Inc. Wins Bronze Stevie Award in 18th Annual Stevie Awards for Sales & Customer… News Desk Apr 26, 2024 Sales Focus Inc. (SFI), a global leader in the sales outsourcing industry, has won a Bronze Stevie® Award in the Sales Outsourcing…
Broadvoice Wins 2024 Bronze Stevie Award for Excellence in Customer Service News Desk Apr 26, 2024 Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and…
HubSpot Names Zuper an Essential App for Customer Service in 2024 News Desk Apr 25, 2024 Zuper, a leading solutions provider to scale and modernize fast-growing businesses with field operations, announced that it was…
Startek wins Bronze Stevie Award for Innovations in Customer Service Technology News Desk Apr 19, 2024 Startek, a global customer experience (CX) solutions provider, was honored as a Bronze Stevie Award winner in the prestigious 2024…
IntelePeer Integrates with Microsoft Azure OpenAI Service to Deliver AI Automation Solutions to… News Desk Apr 19, 2024 IntelePeer, a leading AI-powered Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service…