AmplifAI Secures $33.7M in Series B to Accelerate Human + AI Agent Performance and Transform Customer Experience

AmplifAI, the leading AI-driven platform transforming enterprise contact center performance, announced it has secured $33.7 million in Series B funding and credit facility. The round was led by CVS Health Ventures, with continued support from LiveOak Ventures and Dallas Venture Partners. This latest investment will fuel AmplifAI’s mission to unify human and AI agent performance, enabling enterprises to deliver customer experiences that are both efficient and empathetic at scale.

As enterprises face mounting pressure to reduce operational costs while deepening customer loyalty, retention, and revenue growth, AmplifAI is pioneering an AI-first approach to the contact center. Its platform ensures that human agents handle complex, high-value interactions, while AI agents seamlessly manage routine conversations, creating a unified system that improves efficiency, enhances customer engagement, and drives measurable outcomes.

“AmplifAI’s capabilities are bringing greater consistency and effectiveness to call center operations by giving leaders clear insight into behaviors and practices that drive success,” said Vijay Patel, CVS Health Ventures. “These insights enable organizations to identify skill gaps, tailor coaching to individual agents, and scale best practices across teams, meaningfully elevating the customer experience.”

Also Read: Infobip and Oracle Partner to Elevate Customer Engagement with WhatsApp and SMS Integration

AmplifAI’s platform integrates data from customer surveys, voice recordings, chats, and chatbot conversations with behavioral metrics, contact drivers, and systemic product or process insights. By applying generative AI to this unified dataset, the platform uncovers hidden customer pain points while delivering real-time coaching, automated workflows, and actionable recommendations. This approach reduces friction, strengthens loyalty, and drives meaningful business impact.

“We are reimagining the contact center with human-centric AI—empowering people to be more effective while virtual agents reduce costs, together delivering an optimal customer experience,” said Sean Minter, CEO of AmplifAI. “AmplifAI enables midmarket and Fortune 500 companies across healthcare, financial services, communications/technology, and retail to elevate performance and deliver best-in-class customer experiences.”

With this new funding, AmplifAI plans to expand product innovation, accelerate go-to-market efforts, and scale its impact across global enterprises, cementing its position as the go-to platform for unifying human and AI agent performance.