AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments

SuccessKPI, Inc., a cloud-native, contact center customer experience platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, is teaming with fellow Amazon Web Services partner ConnectGen to launch Contact Center Builder, an innovative solution that can accelerate small CCaaS deployments from months to days.

Contact Center Builder addresses an acute, growing need in the market to quickly set up small contact centers. This solution can help:

• Startups launching their business.
• SMBs pursuing digital transformation with lean resources.
• Large enterprises aiming to capitalize on market demand with swift product launches.
• Organizations looking to test drive a cloud contact center at low cost.
• Government or civil service organizations responding to emergencies or upcoming events.

Also Read: Sinch Launches Omnichannel Connector on Salesforce AppExchange

Features of Contact Center Builder

SuccessKPI’s Contact Center Builder guides the user through a simple setup wizard in their web browser. It then completes the setup of an interactive voice response system (IVR) and interactive virtual agent (IVA) chat bot for prompting callers and assessing intent. It also provides an automatic call distribution (ACD) feature for directing calls to the right agent queue and a complete instance of Amazon Connect for handling calls and comprehensive reporting as well as dashboards to track the calls and measure agent performance. The solution can also connect the contact center to major customer relationship management (CRM) systems such as Salesforce.com.

“SuccessKPI’s mission is to enable improved business outcomes,” said Dave Rennyson, CEO of SuccessKPI. “Contact Center Builder delivers on that by making what was once a complex setup now possible in minutes, democratizing access to sophisticated contact center technology.”

SOURCE: PRNewswire