Enterprise Connect 2023 Announces Finalists for Best of Enterprise Connect Industry Awards

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces the finalists for the Best of Enterprise Connect awards program. Best of Enterprise Connect recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges reviewed entries with a focus on factors including technology advancement, innovation and business impact.

“Over the past year there has been tremendous innovation in our industry. This year’s finalists showcase the forward-thinking technologies that will lead the way to help enterprises of the future. We congratulate the finalists on their achievements”

Finalists for the Best in Enterprise Connect awards are:

OVERALL Best in Enterprise Connect

• AWS–AWS End User Computing, which features Zoom media optimization for VDI, multi-region resilience, passwordless authentication, and WorkSpaces Streaming Protocol (WSP) remote access
• Bandwidth–For a product to be announced in March
• Five9–For a product to be announced
• PolyAI–PolyAI Customer-Led Conversational Assistant (latest release)
• SpeechLogix–For a product to be announced later this month
• Theta Lake–Theta Lake Risk and Compliance Suite, which provides compliance and security for modern collaboration platforms and enables organizations to expand their use of communication platforms – for video, voice, documents, and chat content

Also Read: Meltwater Named to G2 Best Software Awards for Second Year in a Row

Best Innovation in Customer Experience

• Bandwidth–For a product to be announced in March
• Cognigy–For a product to be announced
• Genesys–For a product to be announced in March
• NICE–Enlighten XO + AutoFlow, which automates bot training and creation with AI-determined intents, conversation paths, and utterances derived from real human conversations.
• PolyAI–PolyAI Customer-Led Conversational Assistant (latest release)

Best Innovation for Employee Experience Management

• Cyara–Botium, an all-in-one automated quality assurance platform to assure, maintain and monitor voicebots, chatbots and conversational AI
• Microsoft–For a product to be announced in March
• Owl Labs–Meeting Owl 3, which uses a 360-degree camera, microphone, and speaker, which automatically zoom in on speaking meeting participants through audio and visual cues, creating an immersive experience for hybrid teams
• Vonage–For a product to be announced in March
• Vyopta–For a product to be announced in March

Best Innovation for Accessibility

• Zoom–Zoom Virtual Agent, which can feature live transcription technology for customers with hearing loss

Most Innovative Use of AI

• PolyAI–PolyAI Customer-Led Conversational Assistant (latest release)
• Theta Lake–Theta Lake Risk and Compliance Suite (see above)

“Over the past year there has been tremendous innovation in our industry. This year’s finalists showcase the forward-thinking technologies that will lead the way to help enterprises of the future. We congratulate the finalists on their achievements,” said Eric Krapf, General Manager, Enterprise Connect.

SOURCE: Businesswire