Foundever and CallMiner Earn IAOP 2023 Excellence In Strategic Partnerships Recognition

Foundever, a global leader in the customer experience (CX) industry, announced that it has received the 2023 Excellence in Strategic Partnerships recognition for its long-time partnership with CallMiner, the leading provider of conversation intelligence to drive business performance improvement. This is one of the distinctions that can be achieved through IAOP®’s recognition programs.

IAOP is a globally recognized professional association for individuals and organizations involved in the sourcing and outsourcing industries. The Excellence in Strategic Partnerships award specifically recognizes outsourcing and collaborative partnerships that have exhibited exceptional synergies and innovation, going beyond traditional client-vendor relationships. It highlights relationships where both the service provider and the client have worked closely together to achieve mutual success, drive innovation, and create value. Applicants are judged on collaborative problem-solving; the impact of the innovation and outcomes and the resulting value that was achieved.

“It is such an honor to receive the 2023 Excellence in Strategic Partnerships recognition,” said Diluckshnie Jayawardena, Head of Customer Success, CX Analytics, Foundever. “Our commitment to the customer experience industry is rooted in collaboration and our strategic partnerships play a huge role in our business. To be recognized by an organization as important as IAOP is a true testament to our hard work. I’m incredibly proud of the team and look forward to more successes like this in the future.”

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“CallMiner’s successful partnership with Foundever is based on our ability to work together to deliver the best solutions and outcomes for our joint clients,” said Jeff Gallino, CEO and founder at CallMiner. “This recognition by IAOP is proof that our combined efforts to develop strategies, execute programs and drive ROI are not only helping organizations reach their contact center and customer experience goals, but setting the bar for what’s expected in the conversation intelligence and managed service industries.”

“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate Foundever and CallMiner as recipients of the 2023 Excellence in Strategic Partnerships Recognition.”

The 2023 Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received; judging is based on a rigorous scoring methodology that includes an independent review by an impartial panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

SOURCE: Businesswire