NiCE and RingCentral Extend Strategic Alliance to Accelerate AI-Powered Customer and Employee Experiences

NiCE announced the multi-year extension of its strategic partnership with RingCentral, Inc., a global leader in AI-driven business communications. This renewed collaboration reinforces a long-standing relationship between the two companies and expands their joint efforts to deliver cutting-edge customer engagement solutions through RingCentral Contact Center™, powered by NiCE CXone Mpower.

Since the partnership began in 2015, NiCE and RingCentral have consistently driven innovation in customer experience (CX) and unified communications. The extended agreement aims to deepen collaboration across go-to-market strategies, sales initiatives, customer onboarding, and post-sales engagement-empowering enterprises to accelerate their digital transformation and elevate both customer and employee experiences through AI.

RingCentral has been recognized as a Leader in the Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS) for ten consecutive years. Similarly, NiCE has maintained its position as a Leader* in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)** over the same period—underscoring the strength and reliability of the combined solution.

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Together, the two companies continue to offer a fully integrated UCaaS and CCaaS platform, providing businesses with a unified, scalable foundation for seamless communication and intelligent customer engagement.

“We’re thrilled to extend our partnership with NiCE and double down on continuing to offer NiCE’s renowned industry-leading CX platform powered by AI to RingCentral’s enterprise customers,” said Vlad Shmunis, Founder, Chairman and CEO of RingCentral. “Our customers greatly benefit from the integration of two recognized industry leaders that no other vendors are able to deliver. This partnership extension marks an important next chapter, and we look forward to working with the NiCE team offering our AI-powered integrated solution streamlining customer interactions and boosting overall efficiency.”

“RingCentral is a recognized leader in cloud business communications, and we’re excited to work together to take our partnership with RingCentral to the next level – one defined by the seamless convergence of AI powered customer and employee experiences,” said Scott Russell, CEO of NiCE. “The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey to modernize how they connect, collaborate, and serve their customers.”

A key focus of the renewed partnership will be to revitalize the channel partner ecosystem. RingCentral Contact Center, powered by NiCE CXone Mpower, has earned a strong reputation among partners for its robust integration capabilities and enterprise-grade performance.

“The NiCE and RingCentral partnership extension is a significant win-win. We’re great supporters of this partnership and have successfully sold and deployed many large enterprise deals based on their integrated UCaaS and CCaaS solutions. We look forward to the next steps and their focus on working together with us to make our clients super successful,” said Joe Rittenhouse, Co-CEO of Converged Technology Professionals, Inc.

“The past 10 years of the NiCE and RingCentral partnership has been an interesting journey, and one that has seen notable success. Few other vendors in the UCaaS and CCaaS market have been able to integrate that deeply and reach a level of success seen by this partnership, so I look forward to seeing what’s next and how NiCE and RingCentral will help customers in their AI powered EX and CX journeys,” said Zeus Kerravala, Founder and Principal Analyst of ZK Research.

As AI continues to reshape business communications, the extended NiCE and RingCentral partnership sets the stage for more intelligent, agile, and unified customer and employee experiences-delivered at scale.