NOW Insurance Wins Celent Model Insurer for Customer Experience Transformation

By Business Wire On Mar 17, 2022

NOW Insurance has been recognized by Celent as a winner of a Model Insurer award for Customer Experience Transformation. Celent is a global research and advisory firm for the financial services industry.

“We are very proud of our 82 NPS score and look forward to serving more individuals and organizations as our product offerings continue to grow.”

Celent’s annual Model Insurer Awards recognize the best practices of technology usage in different areas critical to success in insurance. Nominations are submitted by insurance carriers and undergo a rigorous evaluation process by Celent analysts. Celent judges submissions on three core criteria: demonstrable business benefits of live initiatives; the degree of innovation relative to the industry; and the technology or implementation excellence.

According to Juan Mazzini, Senior Analyst at Celent: “The Model Insurer Awards recognize how insurers are using technology to change the face of insurance. These insurance carriers should serve as an inspiration to others looking for strong examples of best practice implementation that will have a truly meaningful impact on business results and the industry overall. The entry from NOW Insurance clearly demonstrated this.”

“It’s an honor to win an award this prestigious after just two years in business and a testament to the work we’ve put into building an industry-leading customer experience.” said Phil Cabaud, CEO of NOW Insurance. “We are very proud of our 82 NPS score and look forward to serving more individuals and organizations as our product offerings continue to grow.”