PolyAI Makes Strategic Business Alliance with AWS to Enhance Enterprise Voice AI Solutions

PolyAI, a leading company in conversational AI technology, has announced a strategic partnership with Amazon Web Services (AWS). This collaboration will utilize AWS’s cloud infrastructure, specifically Amazon SageMaker and Amazon Bedrock, to advance the adoption of cutting-edge voice AI in enterprise customer service.

This partnership highlights PolyAI’s extensive experience in deploying large language models (LLMs) and generative AI at an enterprise level. It builds on previous successes that have earned PolyAI specialized recognitions within the AWS Partner Network, including the Travel & Hospitality and Conversational AI competencies.

Next-Gen Conversational AI: Engineered for Enterprises with AWS

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Creating advanced voice assistants requires expertise across multiple technological fields. This collaboration allows PolyAI to leverage AWS’s comprehensive resources in several key areas:

LLM Expertise Paired with Leading Voice Solutions

Using Amazon SageMaker, PolyAI will develop and refine a suite of integrated models for speech recognition, large language models, and text-to-speech. These models will be tailored to meet the specific needs of spoken customer service interactions.

Enterprise-Ready Generative AI: Innovation at Scale

Amazon Bedrock provides PolyAI with access to high-performance foundation models and essential features for security and safety, including responsible AI guidelines and flexible model selection. This ensures reduced business risks and maintains brand integrity, all supported by AWS’s scalable, reliable, and secure cloud infrastructure. The partnership facilitates a deeper collaboration between PolyAI and AWS, enabling seamless deployment of generative AI capabilities in enterprise contact centers.

Where to start?

Businesses can explore PolyAI’s industry-leading conversational AI solutions on the AWS Marketplace or request a demo directly.

PolyAI Voice Assistants: Available on AWS Marketplace and Amazon Connect

PolyAI’s voice assistants are now available on AWS Marketplace and are easily integrated with Amazon Connect and other enterprise contact center platforms. This partnership simplifies the process for Amazon Connect and AWS Marketplace users to implement PolyAI’s voice assistants, delivering exceptional customer experiences.