Talkdesk and Cognizant Team up to Accelerate Artificial Intelligence-Powered Customer Experience

Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation.

The initiative combines Cognizant’s deep consulting, technology modernization, and industry expertise with the Talkdesk vertical industry clouds and unique AI-powered contact center as a service (CCaaS) offering to expand enterprise customer adoption of AI-led CX solutions.

The relationship offers both companies’ customer bases access to enhanced CX solutions, improved services, and innovative AI offerings. This joint approach will accelerate Talkdesk recognition and growth with large enterprise organizations and support Cognizant’s goal of increasing its CX footprint globally.

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Supporting Quotes

Al Caravelli, senior vice president of Partnerships and Alliances at Talkdesk, said, “We are delighted to partner with Cognizant to continue our global growth momentum. GenAI offers unparalleled opportunities for enterprise companies to enhance and find hidden opportunities in customer experience. Many enterprise organizations trust Cognizant to help them modernize and transform their customer experience, and through this collaboration, we look forward to bringing our GenAI offerings to more enterprises.”

Sandra Notardonato, senior vice president of Alliances and Partnerships at Cognizant commented: “Talkdesk helps companies embrace a new era of automation and intelligence with unique AI-powered contact center solutions. Following decades of CX market leadership, integrating Talkdesk AI solutions into our offerings was a logical next step to ensure we continue transforming contact centers and customer experience through personalized, intelligent service and operational efficiencies.”

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.

SOURCE: Businesswire