Avaya and C1 Extend Strategic Multiyear Partnership to Accelerate Enterprise Contact Center Modernization

Avaya, a prominent global pioneer in enterprise software architectures, and C1, a leading global technology solutions provider, have officially announced the extension of their multiyear strategic partnership. The long-term renewal solidifies both organizations’ commitment to reinforcing and modernizing enterprise contact center frameworks and mission-critical corporate communication infrastructures.

The engineering and services alliance directly addresses a significant operational hurdle facing modern tier-1 enterprises: the complex challenge of migrating legacy communication setups to the artificial intelligence era. As multinational corporations, financial institutions, and healthcare networks scale their digital workflows, they frequently face a strict binary choice between abandoning stable on-premises investments or missing out on automated AI innovations. By extending their unified ecosystem, Avaya and C1 eliminate this structural friction, providing large-scale organizations with clear, low-risk migration roadmaps that optimize operational efficiency while preserving absolute data sovereignty.

Orchestrating Next-Generation AI and Mission-Critical Voice

At the core of the extended collaboration is the deployment and lifecycle management of Avaya’s flagship communication suites. As a premier global systems integrator, C1 will continue to design, deliver, and support both core platforms, giving complex enterprises the technical flexibility to deploy across on-premises, cloud, or hybrid environments:

• Avaya Infinity®: An advanced customer experience (CX) platform built to go beyond the traditional contact center by programmatically orchestrating generative AI, customer journey analytics, internal employee workflows, and core business management systems into a single, unified interface.
• Avaya Nexus™: A high-resiliency communication architecture engineered to provide mission-critical voice functionality with unmatched precision, maximum system uptime, and strict regulatory compliance across global networks.
• C1Advantage™ Lifecycle Integration: Pairs Avaya’s underlying software capabilities with C1’s deep managed services workbench, ensuring seamless third-party software integrations, automated security patching, and proactive system optimization.

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The Blueprint for Practical CX Transformation: By bridging cloud-native AI capabilities with highly secure, bare-metal voice infrastructure, the alliance enables regulated enterprises to systematically lower cost-per-interaction metrics and reduce contact center agent churn without exposing sensitive customer data to external networks.

Executive Insights on Enterprise Value and Infrastructure Control

“C1 has long been an integral part of Avaya’s partner ecosystem, and we are excited to continue building on that relationship and delivering customer value,” said Marylou “ML” Maco, Chief Revenue and Customer Experience Officer at Avaya. “Our customers are looking for trusted paths to modernize while preserving the reliability, flexibility and control their businesses depend on. The extension of this partnership will help our teams fully meet customers where they are today, and accelerate their plans to deliver the next generation of customer experience.”

“Avaya remains a key technology partner for so many of the organizations we serve, and we are pleased to extend our partnership,” said Leigh Juul, Chief Revenue Officer of C1. “Our focus and passion is helping customers modernize in ways that are practical, secure and designed to deliver measurable business outcomes. We look forward to continuing our work to help customers take advantage of Avaya Infinity, Avaya Nexus and the broader innovation opportunities ahead to drive operational efficiencies and business success.”

Securing High-Consequence Communications Across Regulated Verticals

The extended technical framework is designed to support industries operating in highly volatile, heavily monitored data environments—including public education, state and local government agencies, banking groups, and multi-facility healthcare systems. By providing unified, ISO-compliant service management alongside scalable large language model (LLM) tooling, Avaya and C1 equip modern Chief Information Officers (CIOs) with a transparent, highly defensible framework to transform daily communication data into direct, measurable market performance.