Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service

Talkdesk®, Inc. announced it has been positioned as a Leader in the 2025 Gartner™ Magic Quadrant® for Contact Center as a Service* (CCaaS) for its Completeness of Vision and Ability to Execute. This is the fifth year Talkdesk has been designated a Leader in the report.

Talkdesk credits this position to its commitment to help enterprises deliver seamless, artificial intelligence (AI)-powered omnichannel service at scale. In the last year, Talkdesk added agentic AI functionality and automation capabilities across its Talkdesk CX Cloud™ and Industry Experience Cloud platforms™.

“We are incredibly proud to be recognized by Gartner as a Leader in the 2025 Contact Center as a Service Magic Quadrant. We believe this is a testament to our team’s relentless commitment to leading a new era in customer experience with Customer Experience Automation, a new category and platform designed to automate the full complexity of modern customer journeys,” said Tiago Paiva, chief executive officer and founder of Talkdesk. “We’re deeply committed to customer success, so this is an honor to see clients frequently express satisfaction with the responsiveness and expert guidance from our account management teams.”

Also Read: Genesys Unites the Enterprise with Connected CX Workflows for Agentic Orchestration

Talkdesk Customer Experience Automation (CXA), announced in June 2025, automates and coordinates complex service, sales, and support processes from the front office through the back office. Instead of layering more tools into an already complex CX stack, Talkdesk CXA replaces fragmented, manually coordinated workflows with a unified system of intelligent, autonomous AI agents. Each AI agent has a defined role and shared context, working together in real time to resolve complex issues across front- and back-office functions—enabling faster, more precise automation at scale.

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SOURCE: GlobeNewswire