LivePerson wins Best Customer Service Solution at the 2024 SIIA CODiE Awards
LivePerson, the enterprise leader in digital customer conversations, won Best Customer Service Solution at the 2024 SIIA CODiE…
Hippo Video Introduces Text-to-Video, Elevating its Holistic Video Platform
Hippo Video, a pioneer in AI-driven video solutions, proudly unveils its flagship feature, Text-to-Video, a cornerstone of its…
Avaya Recognized Leaders in CX Innovation with U.S. Partner of the Year Awards
Avaya, a leader in enterprise CX, announced 11 U.S. partners who have been honored for their outstanding collaboration,…
Klaviyo Launches TikTok Integration to Boost Ad Efficiency and Drive Higher Conversions
Klaviyo, the company that powers smarter digital relationships, announced an integration with TikTok, enabling businesses to sync…
KUBRA Partners with Systems & Software to Transform Utility Customer Experience
KUBRA and Systems & Software (S&S) proudly announce a strategic partnership that combines their respective industry…
Medallia Named a Leader in Text Mining and Analytics by Independent Research Firm
Medallia, Inc., the global leader in customer and employee experience, announced it has been recognized as a leader in The…
Ooma Office Adds Powerful New Communications Features to Drive Customer Engagement and Team…
Ooma, Inc., a smart communications platform for businesses and consumers, announced that its Ooma Office business phone and…
Talkdesk and Cognizant Team up to Accelerate Artificial Intelligence-Powered Customer Experience
Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves…
IAB Tech Lab Expands Open Measurement SDK to New CTV Platforms
IAB Tech Lab, the global digital advertising technical standards-setting body, announced the expansion of its Open Measurement…
Top Customer Communications Management Strategies to Enhance Client Relationships
Effective customer communications management has become the need of the hour. Clients today expect…