Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency… PR Newswire Nov 1, 2022 Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic…
Five Star Call Centers to Present at The Customer Service Revolution this fall PR Newswire Aug 23, 2022 The DiJulius Group is pleased to announce that Five Star Call Centers' Chief Client Officer, Joel Sylvester, will be speaking at…
TCN Consumer Survey Reveals Significant Increases in Brands Being Abandoned for Poor Customer… Business Wire Aug 9, 2022 TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and…
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core… PR Newswire Jul 27, 2022 Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies…
Disrupting Chatbots for 24/7 Customer Service with Stijn Hendrikse PR Newswire Jul 26, 2022 Disrupting markets as a serial entrepreneur and marketing leader for decades, Stijn Hendrikse is now turning his laser focus on…
iLending, National Leader for Refinancing Car Loans, Named #1 for Customer Service by LendingTree PR Newswire Jul 8, 2022 Company credits easy, transparent process, knowledgeable Team Members, and strong network of lenders for accolade iLending, a…
Glia Enhances SMS and Outbound Calling to Help Businesses Proactively Engage Consumers with… PR Newswire Jun 30, 2022 Makes SMS and phone calls part of the seamless digital experience Glia, the leading provider of Digital Customer Service (DCS),…
Simplr Wins 2022 AI Breakthrough Award for Best AI-Based Solution for Customer Service PR Newswire Jun 29, 2022 Simplr's conversational experience platform named a winner among nearly 3,000 nominations Simplr announced that it has been…
Sitel Group® Wins Gold Globee® Award for Innovation in Customer Service in the 2022 Sales,… Business Wire Jun 29, 2022 The Globee® Awards, organizers of the world’s premier business awards and business ranking lists, has named Sitel Group® as a…
Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New… Business Wire Jun 24, 2022 New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and…