65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching… Business Wire Feb 3, 2023 Medallia, Inc., the global leader in customer and employee experience, announced the findings of its new report: The New Customer…
Intercom Announces New GPT-3.5 Enabled Features Within its Customer Service Platform PR Newswire Feb 1, 2023 Intercom, the leading customer service platform for internet businesses, announced it has launched three new automation-first…
Customer Service Agents Gain Competitive Advantage with Gnani.ai’s Assist365 PR Newswire Jan 30, 2023 Gnani.ai, a global frontrunner in Conversational AI and customer service automation, announced the launch of Assist365, which…
Zywave Named as Finalist in 2023 Stevie® Awards for Sales & Customer Service PR Newswire Jan 27, 2023 Leading insurtech Zywave has been named a Finalist in two categories in the 17th annual Stevie® Awards for Sales & Customer…
Informatica Earns “An Outstanding Customer Service Experience” by J.D. Power for Second… Business Wire Jan 23, 2023 Informatica, the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology…
Everise Repositions Branding to Cement Evolution as End-to-End Customer Service Player PR Newswire Jan 19, 2023 Leading customer service company Everise announced the launch of its new brand repositioning, which includes a refreshed visual…
Ada leverages OpenAI to deliver AI-powered customer service PR Newswire Dec 21, 2022 Ada, the customer service automation company, announced it is now leveraging technology from OpenAI, the AI research and…
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service Business Wire Nov 22, 2022 Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Aramex – the…
Dixa Discover Unlocks the Power of Customer Service Data to Drive Growth Business Wire Nov 11, 2022 Dixa, the conversational customer service platform, announces Dixa Discover, a new analytics suite to help businesses leverage…
Simplr Introduces the EngageNow Suite to Eliminate the Customer Service BPO News Desk Nov 10, 2022 Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the…