Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service PR Newswire May 17, 2023 Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI…
New Data From Gladly Reveals Top Motivators of the Modern Customer Service Team PR Newswire May 10, 2023 Gladly, the only customer service platform built around people not cases, released the Hero Experience Report 2023, which dives…
TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service PR Newswire Apr 28, 2023 TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital…
Replicon Wins the Prestigious Stevie® Awards for Customer Service PR Newswire Apr 6, 2023 Replicon wins a Bronze Stevie® Awards for Customer Service Department of the Year (Category: Computer Software — 100 or More…
Zendesk Announces Strategic Collaboration Agreement With AWS to Unlock Smarter, More Personalized… Business Wire Mar 27, 2023 Zendesk, Inc. announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses…
Sprinklr Announces 120 New Customer Service and 25 New AI Innovations to Elevate Omnichannel… Business Wire Mar 23, 2023 Sprinklr announced the winter release (v. 18.2) of its unified customer experience management (Unified-CXM) platform for modern…
Simplr Wins Silver Stevie® Award in 2023 Stevie Awards for Sales & Customer Service PR Newswire Mar 20, 2023 Simplr has been presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year…
Startek Wins Silver and Bronze Stevie® Awards in 2023 Stevie Awards for Sales & Customer… Business Wire Mar 10, 2023 Startek®, a global customer experience (CX) solutions provider, has been presented with a Silver Stevie ® Award in the Contact…
Impartner’s Brenna Thornley Honored As A Woman Of The Year In Customer Service And For Being… PR Newswire Mar 9, 2023 Impartner, the world's most complete, most highly rated, and most award-winning provider of channel management technologies,…
Over 90% of Businesses Willing to Pay More for Better Customer Service, New Fusion Connect Study… PR Newswire Mar 1, 2023 Fusion Connect, a leading global managed communication service provider (MCSP) and Microsoft Cloud solution provider, announced…