SugarCRM Unveils Generative AI for Midmarket CRM, Supercharging Sales, Marketing and Customer… News Desk Oct 6, 2023 SugarCRM, provider of the award-winning AI-driven CRM platform, announced it is harnessing the power of generative AI to bring…
Introducing Sophie AI, TechSee’s MultiSensory Virtual Agent for Customer Service News Desk Sep 28, 2023 TechSee, the leading company for remote visual experiences, announces that it has launched Sophie AI, the first MultiSensory AI…
PagerDuty Helps Customer Service Teams Resolve Issues Faster and More Efficiently with Workflow… News Desk Sep 13, 2023 PagerDuty, Inc., a global leader in digital operations management, announced the launch of several new capabilities across the…
LivePerson Recognized in the Gartner® Hype Cycle™ for Customer Service and Support Technologies for… News Desk Aug 29, 2023 LivePerson, a global leader in Conversational AI, announced it has been named a Sample Vendor in the Gartner Hype Cycle for…
Airkit Relaunches as Airkit.ai, Introduces AI Agent Customer Service Solution Built for eCommerce… News Desk Aug 17, 2023 Airkit, creator of the leading low-code platform, announced the completion of an extensive rebranding effort in response to its…
SoundHound AI Launches Fully Automated Smart Answering Service That Lets Any Business Handle… News Desk Aug 11, 2023 SoundHound AI, Inc. a global leader in voice artificial intelligence, announced that its fully-automated Smart Answering service…
Freshworks Unveils AI-Powered Customer Service Suite with Freddy Generative AI Integration News Desk Aug 4, 2023 Freshworks Inc. announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led…
eGain Partners with Talkdesk to Modernize Customer Service News Desk Jul 24, 2023 eGain Corporation, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk, Inc. a global…
LivePerson wins top AI and customer service awards at the 2023 SIIA CODiEs News Desk Jun 26, 2023 LivePerson, a global leader in Conversational AI, won Best AI-Enabled Content Solution and Best Customer Service Solution at the…
Lucidworks and Google Cloud Provide a Complete Solution for Commerce, Customer Service, and the… News Desk Jun 2, 2023 Lucidworks, the leading search solutions provider, announced today that it is advancing its partnership with Google Cloud to…