8×8 Rolls Out AI-Powered Omnichannel Enhancements to Accelerate Customer Resolution
8×8 has launched AI-driven upgrades across its CX platform. These improvements help teams solve customer problems more quickly. They also make interactions more personal and lower friction. Key updates include real-time AI voice summaries. These automatically transcribe and log conversations into 8×8 or external CRMs. This feature frees agents from manual note-taking and speeds up follow-up. Email management in the Contact Center is now streamlined. This helps agents resolve issues on the first contact.
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8×8 Engage connects with popular channels. You can use Viber, WhatsApp, RCS, SMS, Facebook Messenger, voice, and video. Customers can connect in their preferred ways. New WhatsApp carousel templates from 8×8 Connect make engagement better. They simplify visual storytelling and cut costs. AI-powered post-call transcription in 8×8 Work speeds up action on call results. Better security measures help team members work together on shared Android devices. This is vital in retail and regulated settings. These features give businesses a unified, AI-driven base. This boosts customer satisfaction and improves operational efficiency.
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