Crescendo Unveils AI Insights for Static CX Dashboards with Real-Time Intelligence
Crescendo has also announced a significant transformation of Crescendo AI Insights, which converts conventional and static customer experience dashboards into dynamic and AI-driven intelligence that analyzes conversations and operational data throughout the entire customer experience. Unlike conventional reporting tools that need to be analyzed manually and are system-disconnected, the new AI Insights tool automatically points out trends, provides insights into what is happening and why, and delivers evidence-based insights in real-time to enable CX leaders to align faster and make better decisions.
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“AI Insights is the kind of capability that changes the conversation in real time,” said Tonya Strickland, Director of Customer Support at HappyCo. “I’m honestly a little mind-blown thinking about how we can use the data-customize reports on the fly, and get to clarity faster when we’re debating what to prioritize. Our senior leadership team meets regularly to discuss support KPIs, and the timing couldn’t be better. Instead of spending the meeting explaining how we’re stitching data and rubrics together, we can start asking better questions and showing what’s possible live.” “Answers are easy. Trust is hard,” said Matt Price, co-founder and CEO of Crescendo. “Dashboards were built for a world of manual interpretation. AI allows us to move beyond static reports to living intelligence. Instead of asking teams to pull numbers and build decks, AI Insights continuously analyzes patterns, explains what changed, and grounds those findings in evidence. It’s not about more charts; it’s about giving leaders a system designed to surface what matters most in their business every day.”
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