CallMiner has partnered with Microsoft to integrate its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center, bringing advanced insights into customer interactions across channels. The collaboration empowers organizations to gain a deeper understanding of customer behavior, improve service representative performance, and enhance overall customer experience by unifying real-time and post-contact analysis within a single system. The integration delivers actionable intelligence that drives improvements in quality management, issue resolution, and voice-of-the-customer (VoC) insights.
Also Read: Diginex to Acquire Resulticks in $2Billion MOU to Elevate AI‑Driven Data and Sustainability Solutions
“Today’s modern contact centers are looking for more than just operational support – they’re looking for insights that can drive business improvement, from service team performance to customer experience.… By seamlessly integrating the CallMiner platform with Microsoft Dynamics 365 Contact Center, we’re enabling businesses to harness conversation analytics and AI-driven insights in a way that revolutionizes operational efficiency and customer outcomes,” said Scott Kendrick, SVP of Strategy at CallMiner. Alan Ross, Principal Group Manager at Microsoft, added, “Microsoft Dynamics 365 Contact Center is transforming how organizations manage their contact centers, with Copilot-first automation and efficiency across channels.… ensuring users gain the conversation and VoC insights needed to improve service representative performance, quality management, customer experience, and enterprise-wide decision making.” The solution is also Azure Benefit Eligible, making it easily accessible through Azure Marketplace.
Comments are closed.