UJET Introduces Agentic Experience Orchestration to Transform CX Operations

UJET have introduced a set of customer experience software architecture, called Agent Experience Orchestration (AXO) which will unify enterprise data, automate workflows, and largely enhance the agent experience within contact centers. AXO embeds a continuous, AI-driven layer that bring together different, usually unconnected, Enterprise systems for example CRM billing shipping, ERP involved in one single course of action. This effectively lessens the overloaded operations facet of the agents often confronted during their interaction with customers. Historically, customer service agents are the live link or the “manual bridge” between many backend systems which results in productivity downs by 30% due to data re-entry and tool-switching.

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AXO tackles this problem by using agentic AI virtual agents that do regular tasks automatically, find important customer information, and give human agents support in the form of real-time summaries, proposed responses, and best next actions. The platform is also capable of running workflows in enterprise systems, even when APIs are not accessible, via computer-using AI agents. Moreover, AXO learns from customer conversations on a regular basis to adjust automated processes and produce better results over time. Through fostering a closer integration of AI, enterprise data, and operational workflows, UJET is working to assist organizations in enhancing their agent productivity, providing more personalized customer interactions, and realizing a tangible return on investment through automation and system consolidation.

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