RapidScale Expands Offerings with New Contact Center as a Service (CCaaS)

RapidScale, a Cox Business company, proudly announces the launch of its new Contact Center as a Service (CCaaS) solution, fueled by Talkdesk. This cloud-native platform enhances customer service through AI-driven features, industry-specific integration, and omnichannel customer support. This solution offers advanced reporting with actionable metrics and no-code visual scripting to drive interaction flows, providing contact centers with the best customer experience outcomes.

Combining Talkdesk’s technology with RapidScale’s support and management services empowers support staff to focus on business productivity rather than troubleshooting contact center software issues and managing complex contact center features.

“We’re excited to bring this powerful CCaaS solution to our clients. Our offering allows businesses to modernize their contact centers with minimal effort while delivering superior customer service that meets the demands of today’s digital landscape,” said RapidScale President Duane Barnes. “This collaboration aligns perfectly with our commitment to providing businesses with innovative and reliable cloud solutions that optimize their operations and improve customer engagement.”

Also Read: Vonage Unveils Intelligent Workspace for Next-Gen Contact Centers

“Our partnership with RapidScale is driving the expansion of our cloud-native capabilities to even more businesses, empowering them to elevate their customer service with AI-driven insights and seamless omnichannel interactions,” said Talkdesk Senior Vice President of Strategic Alliances Al Caravelli. “We look forward to how this collaboration will help organizations create the kind of customer experiences that build loyalty and drive business success.”

SOURCE: PRWeb