Customer Experience

NICE announced the winners of the NICE Elite Partners of the Year award at Interactions 2024, the industry’s largest customer…

ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced…

LivePerson, the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave™:…

Huge, the design and innovation company under Interpublic Group, announced that for the first time in the company’s history, 25…

Qualtrics, the leader and creator of the experience management (XM) category, has been named as a Leader in The Forrester Wave:…

NICE announced the 2024 CX Excellence Awards winners. The winning organizations were recognized for innovating with CXone and…

Verint, The CX Automation Company, announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge…

Horatio, the modern customer service company that is disrupting customer service (CX) has launched a digital commercial. The…

NICE announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create…

Global leader in AI-powered customer service automation solutions, Cognigy, announced that it has recently been elevated to the…