Customer Experience

NICE announced that it has been recognized as a MetriStar Top Provider in Metrigy’s 2024 Contact Center-as-a-Service (CCaaS)…

Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes…

Netcracker Technology announced that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2.…

boost.ai, a leading conversational AI (CAI) solution provider, announced a new partnership with CX Effect, the only CX-focused…

Customers' expectations have changed dramatically. Clients today expect brands to offer personalization in customer experiences to…

Bridgenext, a digital consulting services leader specializing in technology, data, and creative marketing solutions, announced the…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

IntelePeer, a leading AI-powered Communications Automation Platform provider, introduces SmartCommunicator for Microsoft Teams…

Braze, the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced the launch of the Braze…

MetTel, a digital transformation, communications leader and four-time Gartner Magic Quadrant leader, has won a Stevie® Award in…