Syniverse Is First to Offer a Cloud-Native, Hyperscale Digital Communications and Messaging Platform…
New Syniverse CPaaS Platform to Accelerate Enterprises’ Digital Transformation and Improve Customer Experience
Syniverse®,…
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Customer Experience
Influitive Releases 2022 State of Customer Marketing Report
This report explores today’s customer marketer, how the field has matured and evolved, and the myriad of ways it provides wider…
Icertis Adds Top Cybersecurity Experts to Information Security Advisory Board
Security Experts from Mastercard, Microsoft, and International Data Protection Society to Advance Icertis' Zero Trust Security…
Jackson Ranks Highest in Industry for Customer Service; Named “Contact Center of the Year” Finalist…
Jackson also earns Call Center World Class First Call Resolution Certification and World Class Employee Experience awards…
Customer Experience Professionals Association Expands Leadership, Research, and Professional…
The Customer Experience Professionals Association (CXPA) has announced an ambitious 2022 plan of work, supported by more than two…
Accenture Report Finds 3.5x Revenue Growth for Companies that View Customer Service as a Value…
New research from Accenture reveals that companies which view customer service as a value center, rather than as a cost center,…
Balto Announces New Seamless Integration with 8×8
Expedited integration makes premier real-time guidance platform available to 1.2 million softphone users at record speed
Balto,…
CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support…
Customers to unlock the power of AI to personalize engagement
CSS Corp and SupportLogic have announced a strategic partnership…
NICE Recognized as a Top Provider for Conversational AI Applications and Chatbots by Metrigy
Metrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among customers and delivers…
SingleComm Streamlines Tech and Lowers Costs While Increasing Customer Engagement
Six Primary Services Proven to Cut Agent Training Time and Limit Inefficiencies
SingleComm, the all-in-one contact center…