Truecaller for Business Launches New and Enhanced Capabilities for Enterprise Customers

Truecaller for Business (“TfB”), Truecallers enterprise offering, is now launching several enhanced features like “Video Caller ID”, “Call Me back-function”, “Call Ratings” and “Surveys”. Improvements have also been made to the platform to be able to onboard new clients faster. The new capabilities significantly strengthen Truecallers current enterprise offering.

Truecaller for Business, Truecallers enterprise offering, which was launched late 2020 has since inception onboarded a large spectrum of clients across different sectors in India and other focus markets like South Africa, Egypt, Malaysia, and Israel. In total TfB now has customers in 32 countries.

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TfB sees good traction across categories of businesses with use cases around service, support and fulfillment, ride-hailing, logistics and delivery, marketing and sales, security, and fraud management.

TfB’s solutions are aimed at protecting business’s brand and consumers from getting impacted by impersonation and fraud; it also brings in contact center efficiency, reducing costs on the customer support front. The offering has been well received by a wide range of well-known global and local brands and is the relatively fastest growing revenue stream for Truecaller.

In the effort to further build seamless CX (Customer Experience) among a large community of business customers, Truecaller has been working on developing new capabilities and agile experiences on the platform.

“Video Caller ID” capability is now rolled out fully to enable branded, contextual videos to differentiate business Caller Identity from the rest. After a successful early access program, the feature is live and has experienced initial good response among consumer brands, automobiles, real estate, fintech, and other sectors as part of their business calling communication lifecycle.

For businesses to get actionable intent from their customers receiving calls, the “Call Me Back” capability is now live on the platform. The feature enables enterprises to get call-back requests from customers that might miss an important call. This is one of the first of its kind capability in the market, allowing two-way communication between customers and businesses even when calls are unanswered, further enabling trusted and productive business communication. In addition, the capability will help companies to streamline their calling process and increase their ROI from the overall calling workflow.