Medallia, Inc., the global leader in customer and employee experience, announced that it has been named a Leader for the fifth consecutive publication in the Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms report. Medallia was recognized in the report for its Completeness of Vision and Ability to Execute.
“We believe Medallia’s recognition as a Leader reflects our mission to turn massive volumes of customer data into meaningful business outcomes,” said Fabrice Martin, Chief Product Officer at Medallia. “By unifying 100% of customer signals into actionable insights, we aren’t just measuring experiences – we’re transforming them. Our Frontline-Ready AITM puts real-time intelligence and recommendations into the hands of more than eight million users every week, moving organizations past simple insights and into a system of immediate actions and continuous improvement.”
Over the last year Medallia has significantly expanded its Frontline-Ready AITM capabilities in the Medallia Experience Cloud to democratize access to critical intelligent insights and help brands connect them to tangible business outcomes. This includes the release of several new features and enhancements, including Intelligent Summaries, Root Cause Assist, Smart Response, Themes with GenAI, and recently unveiled features like Insights Assistant, Smart Topic Builder, and Action Planning.
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More than 2,000 of the world’s largest brands partner with Medallia to unify every customer signal and apply industry-leading AI to deliver the intelligence and outcomes needed to transform their business. Many of these brands recently shared their success stories at Medallia’s Experience ‘26 event in Las Vegas, including Mayo Clinic, Santander, and United Rentals.
SOURCE: BusinessWire
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