Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports

Genesys, a global cloud leader in customer experience orchestration has received worldwide recognition for its growth and innovation by Frost & Sullivan in its regional cloud contact center reports.[1] Genesys earned the highest leadership ranking in the North America, Europe, Asia Pacific and Latin America regions for its strong cloud and digital capabilities. The cloud contact center (CCC) report series analyzes the top-tier players and their growth and innovation leadership, notable accomplishments, and prospects for success based on their technology development roadmaps and effective go-to-market strategies.

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Today, businesses are struggling to form lasting relationships with customers and employees in the new digital world. This leadership ranking demonstrates Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences grounded in empathy. As a leader in growth and innovation across various global reports, Genesys provides unrivaled scalability, reliability and flexibility for organizations of all sizes. It also empowers customers by delivering the latest artificial intelligence (AI), digital, workforce engagement management, analytics and reporting innovations across its GenesysCloud CX™ and Genesys Multicloud CX™ solutions.

“The ultra-competitive Cloud Contact Center as a Service market has undergone many changes in the last five years, and Genesys is in the top tier of industry innovation,” said Alpa Shah, Global VP, Customer Experience Practice at Frost & Sullivan. “Genesys has transformed itself into a cloud brand and supplemented its internal R&D efforts with almost a dozen acquisitions to round out its cloud-based offerings.”

“As we’re entering a new era of orchestrated customer and employee experiences, Genesys is uniquely positioned to lead the Experience as a ServiceSM market,” said ML Maco, Executive Vice President of Global Sales and Field Operations at Genesys. “With our rich ecosystem, global footprint and innovation, we’re enabling our customers to deliver connected, fluid experiences at a scale that is unrivaled.”