iQor CXBPO™, a global leader in customer experience business process outsourcing, has announced a strategic collaboration with OpenAI to dramatically enhance its industry-leading analytics platform. This partnership marks a significant milestone, positioning iQor as the first CXBPO to integrate OpenAI’s advanced AI models to analyze and act on hundreds of millions of customer interactions—bringing a new level of speed, scale, and intelligence to voice of the customer (VoC) insights.
“Making strategic investments in innovation will continue to set iQor apart as the BPO partner of choice. To that end, working closely with OpenAI is the next logical step for our industry-leading advanced analytics solutions,” said iQor President and CEO Chris Crowley. “By integrating OpenAI’s cutting-edge AI models, we’re enhancing our analytics capabilities and positioning iQor to remain at the forefront of CX intelligence. This collaboration reflects our commitment to utilizing the power of data and intelligence in our business and will empower our clients to achieve exceptional performance at scale, driving lasting business outcomes.”
With this integration, iQor takes a significant leap forward in AI-powered customer experience analytics. Embedded into its proprietary infinityAiQ™ platform, OpenAI’s capabilities will supercharge iQor’s ability to deliver real-time insights, detect emerging trends, and provide predictive intelligence across millions of interactions. This advancement empowers brands to optimize product strategies, refine policies, and streamline processes based on deep, data-driven understanding of their customers.
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“iQor understands the power of data in shaping customer experiences, and we’re eager to help them to bring AI-driven intelligence to CX so businesses can rapidly uncover patterns, predict customer needs, and implement data-driven strategies at scale,” said James Dyett, Head of Enterprise and Strategic Sales at OpenAI.
As part of the collaboration, iQor will adopt ChatGPT Enterprise, integrate OpenAI’s API tools, and gain early access to the latest LLMs and developer innovations. These tools will enable clients to benefit from advanced natural language processing (NLP) and predictive analytics, helping them unlock more personalized and efficient customer interactions.
“Our goal is to use OpenAI’s powerful AI tools to supercharge iQor’s digital capabilities,” said iQor Chief Digital Officer Pj Singh. “By embedding OpenAI’s advanced models into our proprietary infinityAiQ™ platform, we’re accelerating the technical power behind our analytics. This integration allows us to address complex CX challenges like real-time sentiment analysis, predictive insights, and AI-driven automation, enabling our clients to make smarter decisions, enhance efficiency, and stay ahead of the competition.”
The partnership aligns with iQor’s long-term strategy to deliver high-impact, AI-driven solutions that fuel customer loyalty, business agility, and sustainable growth.
“We are deeply committed to helping our clients achieve their business goals with intelligence and agility,” said iQor Chief Commercial Officer Jason Grier. “This collaboration with OpenAI isn’t just about providing insights—it’s about delivering real, actionable strategies that accelerate growth. By combining OpenAI’s innovative AI models with our world-class CX expertise, we’re bringing a new level of differentiation to the market that will drive better customer experiences, faster outcomes, and measurable business success.”
With this bold move, iQor reinforces its position as a pioneer in customer experience analytics—delivering not just insights, but transformational business value powered by AI.
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