Teleperformance Applauded by Frost & Sullivan for Helping Clients Optimize and Transform Their CX for Simpler, Faster, and Safer Interactions

Frost & Sullivan assessed the Asia-Pacific (APAC) customer experience (CX) outsourcing services industry and, based on its research results, recognizes Teleperformance with the 2023 APAC Company of the Year Award. The company focuses on continued innovation to fulfill the ever-changing requirements of clients and their end customers and to help them stay relevant for the future. The company’s high-tech/high-touch approach combines the experience, best practices, and emotional intelligence of its entire employee base (deployed on a best-shore strategy), empowered by technology and consulting services, to drive innovation and enable CX disruption. Teleperformance emphasizes long-lasting customer relationships and relevant technologies and processes, strengthening its brand and accelerating great commercial success.

Teleperformance stands out for its strategic excellence, which balances technology innovation and human expertise, and has earned a reputation as a preferred service provider for various organizations in their specific operative markets. The company enhances its solution capabilities through technology deployment, with a continued focus on the human element, to achieve a significant competitive advantage in the rapidly evolving market for digitally integrated business services. The company delivers a complete portfolio of digital transformation solutions and enhanced CX to brand leaders worldwide, from APAC delivery locations.

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According to Krishna Baidya, Director, ICT Practice at Frost & Sullivan, “A wide array of clients well appreciate Teleperformance’s unparalleled scale, geographic coverage, and cultural diversity in the industry.”

Teleperformance continues to impress the CX outsourcing industry with its deep-rooted focus on APAC, which is increasingly becoming the center of Teleperformance’s development activity, driven by the company’s digital and analytical offerings. The company’s financial success is a testament to its focus on the region and continued expansion of its client portfolio in recent years. Teleperformance has established an unmatched footprint among CX outsourcing providers, with 11 service delivery markets in APAC. Teleperformance serves a wide diversity of industries in the region, accelerating its momentum in expanding digital business services. An unparalleled understanding of local markets and delivery capability have often positioned Teleperformance as the de facto partner for many loyal global clients while expanding its presence in APAC markets.

“Teleperformance’s ever-expanding service delivery locations offer right-shoring options, dedicated site offerings, expansion of multilingual hubs, and Teleperformance Cloud Campus (TPCC), further enhancing its ability to deliver services wherever brands need them and from anywhere they want,” added Baidya. With its stellar financial performance, thought leadership, service excellence, unparalleled innovation, and strong overall performance, Teleperformance earns the 2023 Frost & Sullivan APAC Company of the Year Award in the CX outsourcing services industry.

SOURCE: PRNewswire